Contact Us
If you are ever have any questions or doubts, please do not hesitate to contact us using one of the methods below. We would be delighted to help you!
Next Business Day Dispatch
We aim to dispatch all orders the next business day, regardless of the delivery method you select at the checkout. While next-day dispatch is not guaranteed, please rest assured our team will do their best to ensure your goods leave the warehouse in a timely manner.
Interstate Delivery Delays
Please note that some interstate deliveries may experience potential delays. Thus, if you require your goods urgently, we advise that you select the EXPRESS delivery method in the cart or pick up your items in-store.
PO Box, Parcel Collect & Parcel Locker Deliveries
If you would like to get your order delivered to your PO Box / Parcel Collect / Locker address, please ensure you select the ‘PO Box / Parcel Collect / Locker’ shipping option at the checkout. Potential delivery delays and errors may occur if the incorrect shipping option is selected.
AUSTRALIAN DOMESTIC RATES & DELIVERY TIMES
ORDERS BELOW $60:
ORDERS ABOVE $60:
* Delivery times are estimates only. For remote areas of Australia, delivery time may be greater. Due to potential delivery delays, please allow an additional 1-3 business days for the estimated delivery time frame.
INTERNATIONAL RATES & DELIVERY TIMES
ORDERS BELOW $200:
ORDERS ABOVE $200:
* Delivery times are estimates only. For remote areas, delivery time may be greater.
**All rates displayed on this page are in Australian Dollars (AUD).
Potential Delivery Delays
Due to COVID-19 restrictions and delays in certain regions across Australia or unforeseen delays in the delivery network, please allow an additional 1-3 business days on top of the estimated delivery time frames mentioned above.
While most parcels are delivered by the carrier within the estimated timeframes mentioned above, we understand that in-transit delays can occasionally occur. Refer to the email invoice to view the estimated timeframe. For a more accurate delivery date, please refer to your tracking information email.
It is advisable to first directly contact the third party carrier as this will allow you to get a fast and accurate response (please refer to your order tracking email for the carrier information).
If the carrier has not provided you with sufficient delivery information, please feel free to contact us and our customer service team will further investigate your order status. Please note, only parcels that are delayed over 3 business days beyond the estimated timeframes given above (15+ business days for Standard delivery and 8+ business days for Express delivery) are eligible for investigation from our side.
Delivery FAQs
FREE delivery on all:
- Australian orders over AUD $60.
- International orders over AUD $100.
Yes, we can absolutely deliver to your PO box. Please ensure that you select the‘PO Box / Parcel Collect / Locker’shipping option at the checkout. Potential delivery delays and errors may occur if the incorrect shipping option is selected.
We aim to dispatch all orders the next business day, regardless of the delivery method you select at the checkout. While next-day dispatch is not guaranteed, please rest assured our team will do their best to ensure your goods leave the warehouse in a timely manner. Please allow 1-2 business days for your items to be dispatched in order to take into account potential delays.
We aim to dispatch all order placed before 12 PM (AEST) the same day. We cannot guarantee same-day dispatch for any Standard or Express delivery order placed.
You will receive an automated system email containing your tracking number once your shipment has been booked with the appropriate carrier. Please allow 1-2 business days for your tracking number to be sent to your email after placing your order.
Your delivery timeframe is outlined in the delivery method you selected at the checkout. Refer to the email invoice to view the estimated timeframe. For a more accurate delivery date, please refer to your tracking information email. Feel free to contact us if you have any further questions or doubts.
While most parcels are delivered by the carrier within the estimated timeframes mentioned above, we understand that in-transit delays can occasionally occur. Refer to the email invoice to view the estimated timeframe. For a more accurate delivery date, please refer to your tracking information email.
It is advisable to first directly contact the third party carrier as this will allow you to get a fast and accurate response (please refer to your order tracking email for the carrier information).
If the carrier has not provided you with sufficient delivery information, please feel free to contact us and our customer service team will further investigate your order status. Please note, only parcels that are delayed over 3 business days beyond the estimated timeframes given above (15+ business days for Standard delivery and 8+ business days for Express delivery) are eligible for investigation from our side.
All taxes that are applicable to your order are included in the final total displayed at the checkout page.
Your PDF tax invoice will be sent as an attachment via email once your order has been completed. To download your tax invoice manually (registered customers only), please go to My Account > Orders and then click on ‘INVOICE’ next to the relevant order. Alternatively, you may send us a message using our live chat service, asking for a tax invoice.
Yes, we can deliver to almost any country outside of Australia! See above for our ‘International Rates & Delivery Times’ for further details.
If you have more questions, get in touch with us now using our live chat service or send us an enquiry via our contact us page.