COVID-19 Delivery Delays

Due to COVID-19 restrictions and delays in the delivery network, please allow an additional 1-3 business days for the estimated delivery time frame.

Interstate Delivery Delays

Please note that some interstate deliveries are experiencing delays due to the widespread impact of Omicron infections. Thus, if you require your goods urgently, we advise that you select the EXPRESS delivery method in the cart or pick up your items in-store.

Australian Domestic Rates & Delivery Times:

  STANDARD EXPRESS
Orders Below $60 $6.95 $14.95
Orders Over $60 FREE $14.95
Delivery Time 4-12* Business Days 2-7* Business Days

* Delivery times are estimates only. For remote areas of Australia, delivery time may be greater. Due to the widespread impact of Omicron infections, please allow an additional 1-3 business days for the estimated delivery time frame.

International Rates & Delivery Times:

  STANDARD EXPRESS
Orders Below AUD $100 $25 $50
Orders Over AUD $100 FREE $50
Delivery Time 7-20* Business Days 5-15* Business Days

* Delivery times are estimates only. For remote areas, delivery time may be greater.

 

Delivery FAQs

FREE delivery?

FREE delivery on all:

  • Australian orders over AUD $60.
  • International orders over AUD $100.
Can I get delivery to my PO box?

Yes, we can absolutely deliver to your PO box.

How long will it take to dispatch my order?

We aim to dispatch all orders the next business day, regardless of delivery method. Due to the current delays in the delivery network in greater Sydney, please allow 2 business days for your items to be dispatched.

What is the cut-off for same-day dispatch?

We aim to dispatch all order placed before 12 PM (AEST) the same day. We cannot guarantee same-day dispatch for any Standard or Express Delivery order placed.

Where is my tracking number?

You will receive an automated system email containing your tracking number once your shipment has been booked with the appropriate carrier. Please allow 1-2 business days for your tracking number to be sent to your email after placing your order.

Where is my order?

Your delivery timeframe is outlined in the delivery method you selected at the checkout. Refer to the email invoice to view the estimated timeframe. For a more accurate delivery date, please refer to your tracking information email.

Taxes?

All taxes that are applicable to your order are included in the final total displayed at the checkout page.

Where can I get my tax invoice?

Your PDF tax invoice will be sent as an attachment via email once your order has been completed. To download your tax invoice manually (registered customers only), please go to My Account > Orders and then click on ‘INVOICE’ next to the relevant order. Alternatively, you may send us a message using our live chat service, asking for a tax invoice.

Can you deliver outside of Australia?

Yes, we can deliver to almost any country outside of Australia! See above for our ‘International Rates & Delivery Times’ for further details.

Got more questions?

If you have more questions, get in touch with us now using our live chat service.

Contact Us

If you are ever have any questions or doubts, please do not hesitate to contact us using one of the methods below. We would be delighted to help you!

Use our live chat support (bottom right hand corner – purple icon) to receive a fast response within 1-2 minutes.

Live Chat Operating Hours: 9 AM – 7 PM AEST (Mon – Fri)

For non-urgent enquiries, please fill out the contact form below to receive a response via email.

Contact Us

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